Delete your BabyLingo account

1. Delete from inside the app (recommended)

1. Open the BabyLingo app on your phone
2. Tap the Profile tab in the bottom navigation
3. Scroll down and tap Delete account
4. Confirm the deletion in the dialog

Your account and all associated data will be deleted immediately. You will be signed out and returned to the welcome screen. This action cannot be undone.

2. Delete by email (if you no longer have the app)

1. Send an email to babylingo@orbbis.com.br
2. Use the subject line: Account deletion request
3. Send from the same email address registered in your BabyLingo account
4. Include your full name as registered in the app

We will verify your identity and process the deletion within 7 business days. You will receive a confirmation email once the deletion is complete.

What is deleted immediately

1. Your account profile (name, email, baby information, language preference)
2. All memories you created (photos, videos, captions, metadata)
3. All AI chat conversations and inbox messages
4. Posts and comments you made in the Cantinho community forum
5. Your story sequence progress and skill tracking history
6. Your AI-generated daily routines and notification preferences
7. Your subscription state in our records (the subscription itself must be cancelled separately — see below)

What may be retained

1. Anonymized analytics events (no personally identifiable information) for up to 90 days, used to measure aggregate app usage
2. Transaction records (purchase invoices, refund history) for as long as required by Brazilian tax law (typically 5 years), required by the Receita Federal
3. Server logs containing IP addresses for up to 30 days, used for fraud prevention and debugging
4. Backups of our database that are automatically purged within 30 days

Cancelling your subscription

Deleting your account does not automatically cancel an active BabyLingo Plus subscription billed by Apple or Google. To stop being charged, cancel the subscription separately in the App Store (iOS) or Google Play (Android) before deleting your account. If you have already deleted your account, you can still cancel the subscription from the store — no app is required.

Questions?

If you have any question about the account deletion process or what happens to your data, email us at babylingo@orbbis.com.br and we will respond within 2 business days.